SwitchUp / Hairstyle App Support

Last updated: 2025-12-01

Thank you for using SwitchUp (Hairstyle App). This public page is for store review and user support.

Contact

• Official email (only channel): [email protected]
• Languages: English / Chinese
• Service hours: Mon–Fri, 10:00–18:00 (UTC+8)
• Response time: general inquiries within 3 business days; data export/deletion or account closure within 15 business days.
• Statement: email support only; phone and in-person support are not available.

Scope

• Hairstyle try-on/AI generation, history and favorites, subscriptions, and notifications.
• The in-app “Help Center” / “About” entry points link to this page for review and user access.

Common requests

• Account & login: verification code not received, sign-in issues.
• Subscriptions & billing: charge questions, order verification, renewal/cancellation guidance, refund requests.
• Features & quality: generation failures, UI/performance issues, crash log collection.
• Data & privacy: export history, delete account or generated data, revoke permissions or consent.
• Compliance: privacy policy, terms of service, data usage clarification.

What to include in your email

• Device & network: model, OS version, network type.
• App version: shown on “About” page or store listing.
• Account ID: login email or platform account (if any).
• Issue details: repro steps, timestamps, error messages/screenshots.
• Order info: store order ID or receipt screenshot (for subscription/refund questions).

Subscriptions & billing

• Cancel auto-renew (iOS): Settings > Apple ID > Subscriptions > SwitchUp > turn off auto-renewal.
• Cancel auto-renew (Android): Google Play > Account > Payments & subscriptions > Subscriptions > SwitchUp > “Cancel subscription.”
• Refunds: follow Apple App Store / Google Play policies; include order ID and issue description.

Data & privacy

• Privacy Policy: https://legalpages.pages.dev/SwitchUp/privacy_policy/
• Terms of Service: https://legalpages.pages.dev/SwitchUp/terms_of_service/
• Export/delete data: email your request type and account ID; we process within 15 business days after verification.
• Permissions/consent: disable camera/photos/notifications in system or app settings; request cloud record deletion via email.

Troubleshooting tips

1. Ensure a stable network and sign in again.
2. Disable VPN/proxy and retry.
3. Update to the latest version from the app store.
4. If the issue persists, send full repro steps, timestamps, and screenshots to the support email for targeted investigation.

If you need further assistance or review materials, contact us via the email above. Thank you.