ShotPilot Support
Draft pending user confirmation. This page is a draft support entry. Do not treat it as a live published support contract until it is explicitly approved.
Last updated: 2026-08-13
Contact
- Email: [email protected]
- Languages: English / Chinese
- Response target: within 3 business days
What ShotPilot can help with
- Sign-in and account deletion
- Local project backup (
.shotpilot) and restore - ZIP export for manual App Store / Google Play upload
- AI generation failures, credits, and Creem web checkout status
What ShotPilot does not do
- Cloud restore of projects across browsers or devices
- Direct publish to Apple App Store or Google Play
- Recovery of projects after browser data is cleared if you have no backup
Before you write
Include the browser, a short repro, whether you already exported a .shotpilot file, and a redacted checkout ID for payment questions. Do not send passwords, access tokens, or signed URLs.